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JF
JIM FALK MOTORS
Customer Service Clerk/Cashier
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Missouri data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,215 / year median in Missouri
-6% projected decline
Job Description
Customer Service/Cashier - Summary Receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction. Essential Duties Greets customers at the cashier window in a pleasant and professional manner. Computes customer bills. Receives cash, checks and credit card payments from customers; records amount received. Makes change and issues receipts to customers. Reconciles cash drawer daily. Answers customer questions about service performed or products purchased or refers them to someone who can. Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution. Scan all repair orders into scan program, including warranty. Provides clerical and secretarial assistance to departments as needed. Acts as backup to receptionist. Maintains a professional appearance. Keeps work area neat and clean. Other tasks as assigned