Customer Service Representative -

Full Time STL Pest Control Pay:

$20-$22 per hour (based on experience) STL Pest Control is seeking a dependable and detail‑oriented Customer Service Representative to join our growing team. This full‑time role operates Monday-Friday during standard business hours, with occasional Saturday shifts as needed. We're looking for someone who excels in a fast‑paced environment, communicates confidently, and enjoys helping customers. If you're organized, proactive, and eager to learn, this is a great opportunity to build a long‑term career in a stable industry. Key Responsibilities Answer and route incoming calls with professionalism and accuracy Respond to customer inquiries via phone, email, and text Schedule and coordinate service appointments Manage and adjust technician schedules throughout the day Maintain accurate customer records and follow up as needed Provide general administrative and office support Learn and apply pest control service knowledge to better assist customers Preferred Qualifications Highly preferred: Experience using ServiceTitan or similar CRM/scheduling software Strong computer skills, including Google Workspace and Microsoft Office Excellent verbal and written communication skills Ability to multitask, stay organized, and work independently Dependable, trustworthy, and self‑motivated Willingness to learn the pest control industry and grow with the company Physical Requirements Ability to sit or stand for extended periods Ability to use a computer, phone, and standard office equipment Ability to lift up to 20 lbs occasionally (files, office supplies, etc.) Clear speech and hearing to communicate effectively with customers and technicians Compliance Requirements Employment eligibility will be verified through E‑Verify Must pass any required background checks in accordance with company policy Must comply with all company safety, confidentiality, and conduct standards Benefits Paid Holidays Vacation Time Monthly Performance Bonuses Health, Dental, Vision, and Life Insurance About the Role This position requires someone who can manage multiple tasks while delivering exceptional customer service and administrative support. The ideal candidate is organized, adaptable, and committed to maintaining a positive customer experience. Equal Opportunity Employer STL Pest Control is an Equal Opportunity Employer . We do not discriminate based on race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic. We are committed to creating an inclusive and supportive workplace for all employees.

Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Experience:

service titan: 1 year (Required)

Work Location:

In person