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Farm Credit Southeast Missouri

Customer Service Representative

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,215 / year median in Missouri

-6% projected decline

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Job Description

Farm Credit Southeast Missouri is the area's premier agricultural lending cooperative and part of the national Farm Credit System. Headquartered in Sikeston, Missouri, we serve farmers, agribusinesses, and rural residents in the 12 counties of Southeast Missouri through 7 branch offices and a central office. Farm Credit Southeast Missouri provides financial services to the agriculture industry through operating, equipment, farm real estate, and rural home loans as well as crop and life insurance. We are dedicated to agriculture and rural America and pride ourselves on our commitment to our customers and employees.
Responsibilities:
• Serve as the first point of contact for all our customers and handle all administrative duties of the branch office including but not limited to: preparation of loan documents, issuance of disbursement checks and payment receipts, data entry of all loan accounting transactions and preparation of supporting documents. Subject to individual ability and the needs of the branch office, learn and apply skills relating to entering balance sheets and tax returns in the association's loan underwriting analysis tool, as well as other credit analysis types of support activities.
Requirements:
Must be very customer service oriented and have a positive work attitude. A strong working knowledge of Microsoft Office, as well as administrative and telephone communication skills, are necessary. Preference given to individual with financial institution experience in UCC's and mortgage and note related documentation. An agricultural background would also be advantageous. Two years or more of college or a BA in Business, Finance or Ag is very desirable, but not required. Farm Credit Southeast Missouri offers a great work environment with competitive compensation and generous benefit package.
EEO/AA/M/F/Veterans/Disability Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Shift:
8 hour shift Day shift
Education:
Bachelor's (Preferred)
Experience:
Customer Service in financial services: 2 years (Preferred) Ability to
Relocate:
Kennett, MO 63857: Relocate before starting work (Required)
Work Location:
In person