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Carol House Furniture

Experienced Customer Service Specialist--Excellent Benefits!

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,215 / year median in Missouri

-6% projected decline

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Job Description

Carol House's Outstanding Benefits Include:
  • -FREE Superb Comprehensive Health Insurance!
  • -FREE Dental Insurance!
  • -401k with 100% match up to 5%!
  • -Competitive Pay Rate with No Cap!
  • -Paid Time Off
  • -Free Life Insurance and Short Term Disability
  • -Vision Insurance
  • -Christmas Bonuses
  • -Furniture Purchases at Cost St.
Louis's number one independently owned and operated furniture store for over 6 decades is seeking an experienced Customer Service Specialist at our Maryland Heights location. Good communication skills and friendly, upbeat personality required to help our customers (mostly on the phone) with any issues that may arise during or after delivery of their furniture. Job Duties include determining the right course of action in each particular situation, setting service calls, exchanges, etc. There is a lot of detailed work and follow through involved in this position. Our customer support specialists correspond regularly with salespeople, sales managers, delivery drivers, and furniture repairmen. Hours are Tuesday through Saturday 2 weeks per month and Monday-Friday 2 weeks per month. It will also an option to have Tues-Sat schedule every week.
About Us:
Carol House has been a well respected household name in St Louis and surrounding areas since 1964. We operate our business with integrity whether it's concerning customers or employees and are proud to be an innovative leader in the retail furniture industry. You are sure to appreciate our great atmosphere and fantastic team of employees, including very many who have been with us for 10, 20, and 30 plus years! www.carolhouse.com
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance
Shift:
Day shift
Education:
High school or equivalent (Required)
Work Location:
In person