Customer Experience Representative at J.B. Hunt Transport Services, Inc. Customer Experience Representative at J.B. Hunt Transport Services, Inc. in Riverside, Missouri Posted in 3 days ago.

Type:

full-time

Job Description:

Job Summary:

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Job Description:

Key Responsibilities:

Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth. Monitor and support on-time delivery, damage-free services, and accurate billing. Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures. Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations. Enter customer orders into the order management system to track loads and provide necessary information to operations teams. Obtain and document approval for accessorial charges and spot rates for assigned customers. Serve as a point of contact for customers regarding load updates and capacity availability

Qualifications:

Minimum Qualifications:

High School Diploma/GED. With up to 1-2 years of Customer Service or Sales experience

OR Bachelor's Degree Preferred Qualifications:

Ability to effectively transmit, receive, and accurately interpret ideas through various mediums Ability to adjust to new or changing assignments and processes Ability to maintain composure under pressure Ability to manage multiple priorities Ability to maintain professionalism while dealing with difficult individuals Sales focused Ability to meet or exceed customer needs and expectations to provide excellent service Embody a customer-centric mindset Relocation assistance for internal candidates only. This position is not eligible for employment-based sponsorship.