Position Summary:

As a Customer Service Representative (CSR) of the company, you will be at the forefront of our customer interactions. The CSR role will take ownership of assisting current, new, and prospective customers through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking, and expediting orders efficiently.

Education Requirement:

High school

Diploma/GED Experience Requirement:

1 - 2 years customer service and/or administrative service. A genuine passion for delivering outstanding customer service and a dedication to resolving customer issues. Proficient with Microsoft Office Suite or related CRM software. Strong verbal and written communication skills to interact effectively with customers. Strong phone contact handling skills and active listening skills. Ability to multi-task, prioritize, and manage time effectively. Willingness to collaborate with colleagues and other teams to achieve shared goals.

Duties/Responsibilities:

Provide outstanding customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Build and maintain strong customer relationships to foster trust and loyalty. Coordinate activities effectively and maintain professional relationships with team members. Manage incoming calls, screens, and directs phone calls to staff; takes messages as needed. Effectively communicate product information to customers, highlighting the value of our offerings. Data entry. Back-up Sales. Perform other duties as assigned.

Physical Demands:

This position is mostly sedentary, 7.50 hours a day. Work is done onsite, in an office environment and requires the ability to type for periods of time. Involves sitting, standing, walking, reading, decision making, reaching above shoulder level, occasional lifting, carrying, or moving up to 20 pounds. Most work is done using a phone, computer, and screen time will be heavy.

Pay:

This position pays $16-$18 an hour and the current schedule is Monday through

Friday:

8 am to 4:30 pm

Pay:

$16.00 - $18.00 per hour Expected hours: 37.5 per week

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Application Question(s): What is your salary/pay expectations? Ability to

Commute:

Saint Peters, MO 63376 (Preferred)

Work Location:

In person