What You'll Do Make outbound calls to customers due for maintenance and repairs. Schedule and confirm service appointments. Contact customers who have missed or canceled appointments. Re-engage inactive customers and build long-term loyalty. Communicate through phone, text, email, and CRM tools. Help maintain a full appointment schedule for our service advisors. Deliver an exceptional customer experience with every interaction. What We're Looking For Positive attitude and professional appearance. Outstanding phone and communication skills. Strong organizational and time-management abilities. Self-motivated with a competitive drive to achieve goals. Ability to multitask in a fast-paced environment. Computer proficiency and attention to detail. Customer service, call center, hospitality, or dealership experience is a plus—but we will train the right person. Performance Expectations Successful team members consistently: Make 100+ outbound customer calls per day . Schedule 15-20 quality service appointments daily . Maintain accurate CRM documentation. Help increase customer retention and service department growth. Work closely with service advisors and management to exceed dealership goals. What We Offer Competitive salary plus performance bonuses. Paid training and ongoing professional development. Health, dental, and vision insurance. Paid vacation and holidays. 401(k) Career advancement opportunities within a growing organization. A positive team culture focused on customer service and success. Why Toyota of Meridian? We're building a service department known for hospitality, professionalism, and doing things the right way. Every customer interaction matters, and our Service BDC plays a critical role in creating a seamless experience from the first phone call to the final vehicle delivery. If you're looking for a career where your effort is recognized, your performance is rewarded, and you can make a real impact every day, we'd love to hear from you. Apply today and become part of the Toyota of Meridian team! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.