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Surge Staffing

Customer Service Representative

Pay: $14–$16/hr

Posted: 1 week ago

Location: Tupelo, MS (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/6/2026

Career Insights for Customer Service Representative (General)

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Based on Mississippi data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$33,927 / year median in Mississippi

+5% projected growth

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Job Description

Customer Service Representative (CSR)

Pay Rate:

$14.00-$16.00/hour, depending on experience

Schedule:

Monday-Friday, 8:00 AM-5:00 PM Job Summary The Customer Service Representative will support patients and healthcare providers by managing patient intake, verifying insurance, processing orders for durable medical equipment (DME), and coordinating equipment setup and deliveries. This position serves as an important connection between patients, doctors, clinics, and insurance providers. Responsibilities Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private payers. Process equipment orders, create delivery tickets, and schedule equipment setups. Educate patients on the safe and proper use of medical devices. Coordinate with doctors, nurses, and clinics to obtain required medical paperwork. Handle billing questions, collect co-pays, and process payment information. Troubleshoot equipment issues and coordinate repairs or returns. Maintain accurate records while following applicable safety and privacy standards. IND2