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OH
O'Reilly Hospitality Management, LLC
Guest Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Montana data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$39,213 / year median in Montana
-15% projected decline
Job Description
Company Overview O'Reilly Hospitality Management, LLC is a vibrant, award-winning organization committed to delivering outstanding guest experiences. With a diverse portfolio of hotels, restaurants, retail outlets, and entertainment venues across multiple states, we pride ourselves on fostering a welcoming environment where teamwork and innovation thrive. Overview As a Guest Service Representative, you will be the friendly face and helpful voice that ensures our guests feel valued and cared for from the moment they arrive. Your energetic and positive attitude will drive memorable interactions, assist with inquiries, and support the overall guest experience. This paid position offers an exciting opportunity to develop your customer service skills while working in a dynamic hospitality environment. Responsibilities Greet guests warmly and provide exceptional customer service at all times Handle guest check-ins and check-outs efficiently using POS (Point of Sale) systems and cash register operations Assist guests with product demos and answer questions about store products and services Manage retail sales transactions accurately, including cash handling and cash drawer balancing Upsell additional services or products to enhance guest satisfaction and revenue opportunities Stock shelves, merchandise displays, and ensure the retail area is clean, organized, and inviting Maintain professional phone etiquette when responding to inquiries or providing information to guests Skills Strong communication skills with the ability to engage confidently with diverse guests Bilingual abilities are a plus to serve a broader range of guests effectively Experience with POS systems, cash register operations, and retail sales transactions Knowledge of retail store product knowledge, merchandising, and basic math for transactions Supervising experience is preferred for leadership opportunities within the team Ability to perform cashiering duties including cash handling, cash drawer handling, and retail math accurately Familiarity with grocery store or retail sales environments is advantageous Excellent customer service skills with a friendly, energetic approach to guest interactions Strong phone etiquette for professional communication over the phone or in person Join us as a Guest Service Representative to be part of a lively team dedicated to creating memorable experiences. Your enthusiasm will help foster a welcoming atmosphere where every guest feels appreciated. We value your skills in customer service, sales, and teamwork—come grow with us!