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CB
CO_02 Benefis Community Care, Inc.
Customer Service Representative, Community Care (Full Time)
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Montana data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$39,213 / year median in Montana
-15% projected decline
Job Description
Benefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you! Develops and maintains knowledge of durable medical equipment, prosthetics, orthotics, supplies, and payor regulations. Serves as the main liaison between the customer and the company, handling new and existing customer needs. Greets and assists walk-in customers, triage phone calls for order status inquiries, and provides education on proper use and care of medical equipment and supplies. Recommends complimentary products to ensure patient safety and promote functional independence. Resolves customer complaints regarding delivery or product malfunctions. Set up recurring deliveries as indicated for customers. Troubleshoot technical concerns with equipment. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict. Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System's organization policies and procedures.