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at Lithia & Driveway in Missoula, Montana, United States
Express Lube Advisor
Career Insights for Automotive Customer Service Representative
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Based on Montana data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$51,629 / year median in Montana
+14% projected growth
Job Description
at Lithia & Driveway in Missoula, Montana, United States Job Description Missoula CJD , Missoula, MT 59802 Full time R115944
Dealership:
L0134Lithia Chrysler Jeep Dodge of Missoula Lithia Chrysler Jeep Dodge of Missoula Hiring:
Express Lube Advisor +Pay:
Commission plan with estimated earnings of $50k- $85k annually +
Schedule:
We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays. +Service Department Hours:
Monday through Friday; 7 am- 6 pm: Saturday; 8 am
- 3 pm Why Join Our Team?
Competitive Compensation:
Enjoy a competitive pay that reflects your skills and dedication to excellence. +Quality of Life:
We believe in promoting a work environment that respects your personal time and wellbeing, ensuring a balanced and fulfilling career. +Personal Growth:
With access to ongoing training programs, we support your career progression and encourage you to reach your full potential. +Supportive Team Environment:
Become part of a team that values collaboration, communication, and mutual support, where your contributions are recognized and valued. What You'll Do + Greet customers upon their arrival + Listen to customer concerns and questions, providing accurate information and advice + Recommend appropriate services and repairs based on customer needs and vehicle condition + Provide detailed explanations of services and repairs to customers + Upsell additional services and products to enhance customer satisfaction and vehicle performance + Maintain customer records and follow up on service requests + Collaborate with technicians and the service department to ensure accurate service delivery + Ensure high levels of customer satisfaction and retention through exceptional service What You'll Bring + Proven experience in customer service or sales + Communication skills- communicates effectively with others + Time management
- managing one's own time and time of others + Typing
- ability to type efficiently in order to enter repair orders + Proficiency with computer systems and software used in automotive service management.