An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Lithia Chrysler Jeep Dodge of Missoula Lithia Chrysler Jeep Dodge of Missoula Now Hiring:
Service Advisor Pay:
Commission plan with estimated earnings of $60k - $90k annually
Schedule:
Ideal candidates must have open availability to work any day/shift.
Department Hours:
Monday through
Saturday:
7:00 am -6:00 pm Why Join Our Team?
Competitive Compensation:
Enjoy a competitive pay that reflects your skills and dedication to excellence.
Quality of Life:
We believe in promoting a work environment that respects your personal time and wellbeing, ensuring a balanced and fulfilling career.
Personal Growth:
With access to ongoing training programs, we support your career progression and encourage you to reach your full potential.
Supportive Team Environment:
Become part of a team that values collaboration, communication, and mutual support, where your contributions are recognized and valued. What You'll Do Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keeping customer informed of service specials, completion times and service expenses. What You'll Bring 1 year of service writing experience. Prior experience as an automotive technician is a plus. A team player who is focused on providing exemplary customer service. Basic mechanical understanding of an automobile. Acceptable driving record and a valid driver's license in your state of residence Total Rewards We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com. About Us At Lithia & Driveway (
NYSE:
LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.
