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at Lithia & Driveway in Missoula, Montana, United States

Service Advisor

Pay: $60,000–$90,000/yr

Posted: 2 weeks ago

Location: Missoula, MT (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/29/2026

Career Insights for Automotive Customer Service Representative

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Based on Montana data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$51,629 / year median in Montana

+14% projected growth

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Job Description

at Lithia & Driveway in Missoula, Montana, United States Job Description Missoula CJD , Missoula, MT 59802 Full time R115939

Dealership:

L0134

Lithia Chrysler Jeep Dodge of Missoula Lithia Chrysler Jeep Dodge of Missoula Now Hiring:

Service Advisor Pay:

Commission plan with estimated earnings of $60k - $90k annually

Schedule:

Ideal candidates must have open availability to work any day/shift.

Department Hours:

Monday through

Saturday:

7:00 am -6:00 pm Why Join Our Team? +

Competitive Compensation:

Enjoy a competitive pay that reflects your skills and dedication to excellence. +

Quality of Life:

We believe in promoting a work environment that respects your personal time and wellbeing, ensuring a balanced and fulfilling career. +

Personal Growth:

With access to ongoing training programs, we support your career progression and encourage you to reach your full potential. +

Supportive Team Environment:

Become part of a team that values collaboration, communication, and mutual support, where your contributions are recognized and valued. What You'll Do + Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. + Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. + Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. + Communicate additional repair and service needs to the customer based on vehicle inspection. + Administer the manufacturer warranty for qualifying vehicle repairs. + Keeping customer informed of service specials, completion times and service expenses. What You'll Bring + 1 year of service writing experience. + Prior experience as an automotive technician is a plus. + A team player who is focused on providing exemplary customer service. + Basic mechanical understanding of an automobile. + Acceptable driving record and a valid driver's license in your state of residence Total Rewards We offer a comprehensive benefits package designed to support you and your family, including: + Competitive pay + Medical, Dental and Vision Plans + Paid Holidays & PTO + Short and Long-Term Disability + Paid Life Insurance + 401(k) Retirement Plan + Employee Stock Purchase Plan + Lithia Learning Center + Vehicle Purchase Discounts + Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers To view full details and how to apply, please login or create a Job Seeker account