An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Lithia Toyota of Missoula Lithia Toyota of Missoula Now Hiring:
Service BDC Administrator Pay:
$17.00 -$20.00 per hour DOE Why Join Our Team?
Competitive Compensation:
Enjoy a competitive pay that reflects your skills and dedication to excellence.
Quality of Life:
We believe in promoting a work environment that respects your personal time and wellbeing, ensuring a balanced and fulfilling career.
Personal Growth:
With access to ongoing training programs, we support your career progression and encourage you to reach your full potential.
Supportive Team Environment:
Become part of a team that values collaboration, communication, and mutual support, where your contributions are recognized and valued. What You'll Do Answer inbound service calls and schedule appointments. Contact customers to confirm, reschedule, and follow up on service visits. Respond to online service inquiries, texts, and emails promptly. Help create an exceptional customer experience from the first interaction. Work with Service Advisors and the Service Manager to maximize appointment opportunities. Maintain accurate customer information and appointment records. What You'll Bring Automotive dealership or call center experience is preferred, but we will train the right candidate! Outstanding customer service and communication skills Positive attitude with a strong work ethic Comfortable speaking on the phone and building customer relationships Computer proficiency Total Rewards We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com . About Us At Lithia & Driveway (
NYSE:
LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.
