Call Center Representative (On-Site) Webb Heating & Air Conditioning - 3.8 Advance, NC Job Details Full-time $17 - $20 an hour 2 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Referral program Qualifications Hospitality Sales Customer service Call center experience Customer support Appointment scheduling Full Job Description Since 1978, homeowners throughout the Triad have trusted Webb Heating, Air Conditioning & Electrical to keep their homes comfortable and safe. Our reputation has been built on exceptional customer service, expert workmanship, and a commitment to doing what's right for both our customers and our team members. As we continue to grow, we're looking for an energetic, customer-focused Customer Experience Specialist to join our team. This is more than a call center role. You will be the first impression of our company, helping customers during moments that matter most while connecting them with solutions that improve their homes and lives. If you enjoy helping people, thrive in a fast-paced environment, and want to build a long-term career with a company that invests in its employees, we'd love to meet you. Why Join Webb? Established and respected company serving the Triad since 1978 Supportive team environment and family-oriented culture Opportunities for career growth and advancement Make a meaningful impact by helping customers solve urgent home service needs What You'll Do As a Customer Experience Specialist, you'll play a critical role in delivering an outstanding customer experience by: Answering inbound customer calls in a fast-paced, team-oriented environment Listening carefully and demonstrating empathy when customers are experiencing HVAC, plumbing, or electrical issues Scheduling service appointments and accurately documenting customer information in our CRM system Educating customers on our services, memberships, and available solutions Following established processes and scripts to ensure a consistent, high-quality customer experience Making outbound calls to confirm appointments and reconnect with customers Identifying opportunities to promote additional services and maintenance memberships Communicating with customers by phone, email, and chat Partnering with teammates to deliver exceptional service and exceed customer expectations What Makes You Successful We welcome candidates from customer service, hospitality, retail, sales, healthcare, banking, administrative support, and other service-focused industries. You'll be successful if you have: Previous experience in customer service, call center, sales, appointment setting, hospitality, or a customer-facing role Strong verbal and written communication skills A positive, professional, and customer-first attitude Excellent listening skills and the ability to build rapport quickly Strong multitasking and organizational abilities Confidence navigating multiple computer programs and systems simultaneously Attention to detail and a commitment to accuracy Problem-solving skills and the ability to remain calm under pressure Basic proficiency with Microsoft Office and CRM software A desire to learn and grow with an industry-leading organization Preferred but Not Required Experience in HVAC, plumbing, electrical, construction, or home services industries Membership sales, inside sales, or customer retention experience Make a Difference Every Day At Webb Heating, Air Conditioning & Electrical, our Customer Experience Specialists help turn stressful situations into positive experiences for our customers. If you're passionate about helping people, enjoy building relationships, and want to be part of a company that values your contributions, apply today and start building your future with Webb.

What you get:

Competitive wage of $17-$20 per hour Affordable Medical, Dental and Vision plans Supplemental insurance Referral Bonus' 401K with company match Short- and Long-Term Disability Plans Available Life Insurance Policy Free to Employees Paid Holidays Paid Time Off Supportive, team-oriented environment Be part of a company that takes pride in its legacy and treats employees like family Webb Heating, Air Conditioning & Electrical is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you willing to submit to a company sponsored background check and drug screen according to local laws and regulations?

Experience:

customer service, call center, sales, or appointment setting: 2 years (Preferred)

Work Location:

In person