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Customer Service Executive
Career Insights for Customer Service Representative (General)
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Scorecard
Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Customer Service Executive
•SBI Mutual Fund (Inbound)
Company:
Startek Location:
Ghansoli, Navi Mumbai Job Type:
Full-Time, Permanent Salary:
₹19,500 In-Hand / ₹24,000
CTC Experience:
Minimum 6
Months Education:
Graduate Vacancies:
20
Shift:
9:30 AM
•6:30
PM Weekly Off:
Sunday We are hiring Customer Service Executives for the SBI Mutual Fund
•Inbound Process at our Ghansoli, Navi Mumbai location. The selected candidates will handle inbound customer calls , assist customers with their queries, and provide professional customer service. Key Responsibilities Handle inbound customer calls and queries. Assist customers with their mutual fund-related queries. Provide accurate information and appropriate solutions. Maintain good customer relationships. Follow company processes and quality standards. Maintain proper records and update customer information when required. Achieve defined service and performance targets. Requirements Graduate in any discipline. Minimum 6 months of customer service/BPO/voice process experience . Good communication skills. Versant Level 4 communication required. Comfortable working in a customer-facing voice process. Candidates should be comfortable working from Ghansoli, Navi Mumbai .
Pay:
$15,000.00
•$20,000.00 per month
Work Location:
In person