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Grateful Table
Café Customer Service Associate
Career Insights for Customer Service Representative (General)
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Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Grateful Table is a small, locally-loved cafe and gift shop known for our welcoming atmosphere, high-quality food, and curated collection of regional goods. We're currently adding to our Front of House team—and we're looking for someone who brings energy, reliability, weekend availability and a smile to every shift. Kitchen knowledge is a big plus! Stop by to fill out an application and to schedule an interview. •Due to our liquor license we have an age minimum of 18• Responsibilities Greet and assist customers with their orders, and shopping needs. Always ensure a positive experience. Operate the Square POS system efficiently. Prepare smoothies, drinks, baked goods, sandwiches according to food handling guidelines. Reset and maintain appealing retail space. Maintain cleanliness of space from dining room to helping with dishes. Great communication with team and owner - team mentality is key! Qualifications Proven experience in food service and handling within a fast-paced cafe environment •retail experience a bonus Proficiency in using POS systems Strong customer service skills Ability to manage time effectively and work collaboratively in a team setting