About Us PostNet Chapel Hill is a locally owned printing, design, and shipping center serving the small businesses, students, nonprofits, and residents of Chapel Hill and Carrboro. We are a brand-new location, which means the person we hire helps set the standard for how this center runs from day one. We are part of the national PostNet network but independently owned and operated, so the work here is personal, visible, and directly tied to the reputation we build in this community. The Role We are looking for an experienced Senior Customer Service Representative — someone who is comfortable being the most capable person on the floor.

This is a hands-on role:

you will run the front counter, produce print jobs, process shipments, manage mailbox and notary services, open and close the center, and help our business customers get their work done right the first time. This is a step up from a standard retail position. You will be trusted with keys, with pricing conversations, with our most important accounts, and with coaching part-time team members. If you like variety, take pride in solving problems, and want a role where your judgment actually matters, this is a good fit. What You'll Do Customer Service & Front Counter Greet every customer, understand what they actually need, and recommend the right product or service Answer phone and email inquiries promptly and professionally Prepare quotes and estimates, process orders and payments through the point-of-sale system Resolve issues — a late shipment, a print that isn't right, a confused first-time customer — with judgment and follow-through Shipping & Mailbox Operations Process domestic and international shipments across FedEx, UPS, USPS, and DHL, including customs documentation Pack items securely, from routine boxes to fragile, oversized, or high-value custom packing Manage private mailbox rentals: setup, USPS Form 1583 compliance, mail sorting and distribution, renewals File and track carrier claims for lost or damaged shipments Provide notary public services for customers Print & Design Production Operate and maintain digital color and B&W production equipment, large-format printers, and finishing gear (cutting, binding, laminating, mounting) Review and prep customer files: check resolution, bleeds, color, and page setup before anything goes to press Produce business cards, brochures, banners, signs, yard signs, labels, and direct mail pieces Proof jobs against the order and catch problems before the customer does Handle basic design edits and layout adjustments in Adobe Creative Suite or Canva (training provided) (full design work can be routed, but comfort with files is essential) B2B Account Care Serve as the main point of contact for our recurring business accounts — realtors, restaurants, medical and dental practices, nonprofits, contractors, and campus-affiliated organizations Follow up on quotes, check in on reorder cycles, and proactively reach out when an account has gone quiet Track account preferences, past orders, and file history so repeat work is fast and consistent Support local outreach efforts: dropping off samples, following up on leads, and representing the center at occasional community or business events Shift Lead Responsibilities Open and close the center: cash drawer, deposits, equipment startup and shutdown, security Cover the center independently when the owner is off-site Train and coach part-time associates on procedures, equipment, and service standards Monitor supply and inventory levels and flag reorders before we run short Keep the retail floor, production area, and workspaces clean, stocked, and presentable What We're Looking For Required 2+ years of customer service or retail experience, with at least some in a lead, key holder, or senior role Strong written and verbal communication — you will be writing quotes and emails to business customers Comfort with technology: point-of-sale systems, Windows, Microsoft Office and/or Google Workspace, shipping software Accuracy and attention to detail, especially with pricing, addresses, and print specs Reliability and sound judgment when working without direct supervision Ability to lift and move packages up to 50 lbs, and to stand, bend, and walk for extended periods High school diploma or equivalent Legally authorized to work in the U.S. Preferred Experience in print, sign, copy, or shipping retail (PostNet, UPS Store, FedEx Office, Staples print, or a local print shop) Working knowledge of Adobe Illustrator, InDesign, Photoshop, or Canva — or a solid grasp of basic design and file concepts (layout, fonts, image resolution, file formats) and the willingness to be trained on the software Familiarity with carrier systems and international shipping documentation Experience managing recurring B2B accounts or handling outbound follow-up Valid driver's license and reliable transportation for occasional local deliveries or customer visits What We Offer $16-$18/hour, full-time, with pay reviewed at 90 days and annually Paid training on PostNet systems, equipment, and print production Predictable weekday schedule — no late nights Employee discount on printing, shipping, and design services Real growth potential: as this center grows, this role is the natural path to

Center Manager Pay:

$16.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

On-the-job training

Experience:

Shipping and/or

Printing:

1 year (Preferred)

Language:

English (Required) Ability to

Commute:

Chapel Hill, NC 27516 (Preferred)

Work Location:

In person