Customer Support Specialist Wolfpack Ventures - 5.0 Charlotte, NC Job Details Full-time $25.57 - $30.79 an hour 8 hours ago Benefits Health insurance Dental insurance 401(k) 401(k) matching Flexible schedule Qualifications Attention to detail Client services Organizational skills Customer support Productivity software Phone call management Technical Proficiency Quality data entry Customer data entry Full Job Description Job Overview We are seeking a dynamic and energetic Customer Support Specialist to join our team! In this role, you will be the frontline ambassador for our company, delivering exceptional service to clients across diverse channels. Your enthusiasm and problem-solving skills will drive customer satisfaction, foster loyalty, and contribute to our reputation for outstanding client care. This paid position offers an exciting opportunity to develop your communication and technical skills while making a meaningful impact on our customers' experience. Duties Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring clear and courteous communication. Provide comprehensive support for client issues, troubleshooting technical problems, and guiding users through solutions with patience and clarity. Manage data entry tasks accurately, maintaining detailed records of customer interactions, transactions, and feedback. Assist in outbound calling campaigns to follow up on inquiries, gather feedback, or promote new products and services. Collaborate with team members to resolve complex customer concerns efficiently while maintaining high standards of service quality. Utilize Microsoft Office tools to prepare reports, update client information, and document support activities systematically. Demonstrate excellent phone etiquette and organizational skills to handle multiple tasks effectively in a fast-paced environment. Qualifications Fluency in English is required; bilingual abilities are highly valued for serving diverse customer bases. Proven experience in customer support or call center environments is preferred. Strong communication skills—both written and verbal—are essential for engaging clients clearly and professionally. Technical proficiency with computer systems, Microsoft Office applications, and data entry tools is necessary. Previous experience in sales or client services enhances your ability to understand customer needs and promote solutions effectively. Demonstrated organizational skills with the ability to multitask while maintaining attention to detail. Knowledge of phone communication best practices, including phone etiquette and outbound calling techniques. Ability to analyze customer issues quickly and develop effective solutions through problem-solving skills. Experience with cash handling or transaction processing is a plus but not mandatory. Join us as a Customer Support Specialist where your enthusiasm fuels positive interactions! Bring your communication expertise, technical savvy, and passion for helping others to create memorable experiences for our clients every day!

Pay:

$25.57 - $30.79 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance

Work Location:

In person