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NR
Nesco Resource
Inside Sales / Customer Service
Career Insights for Customer Service Representative (General)
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Scorecard
Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Nesco Resource is hiring an Inside Sales / Customer Service for our Client in
Conover, NC Pay:
$19.23- 24.
Hours:
Monday- Friday 8:00 a.m.
- 5:00 p.
The program includes:
Onboarding logistics, introductions, infrastructure orientation (how and where to find things), Contact Record Management (CRM) training, introduction to Sales Tools. Assembly/Shop operations- hands-on Spare parts sales & support Machinery quoting Customer service Sales strategies and techniques Tasks Generate and qualify new sales opportunities Promote PSI competitive value proposition based on defined customer needs Provide commercial and technical support for existing user or prospective buyer inquires Maintain customer records using CRM software Keep daily record of calls and information requests sent, generate end of day activity report Follow up on previous projects Prepare sales trip proposals and trip reports Assist buyers in the selection and sizing of equipment after defining needs and specifications Prepare and submit commercial quotations Negotiate prices and/or terms Answer customer's questions about products and availability Maintain quote log Develop and present product sales presentations in person or using video conferencing, Webinars, etc.
- ongoing Travel Ability to travel as may be required for training and eventual account coverage Time on the road
- Occasional. foreseeably no more than 10
- 20% Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.