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Service Writer
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on North Carolina data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$54,874 / year median in North Carolina
+15% projected growth
Job Description
Posted 9/2/2026 Service Writer #4580 Apply Now Location Dunn, NC Department Service Type Regular Share Share Job Description The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department.
What We Offer:
Paid Time Off Paid Holidays Medical, Dental and Basic Life 401K with employer contribution Bi-weekly Pay Schedule Opportunity for advancement and
Career Development Responsibilities:
Open and close work orders providing as much information as possible. Record, adjust and report mechanics time for work orders and payroll. Help cover phone calls for the Service Department. Try to resolve customer complaints. Schedule appointments. Supervise and assist technicians with the diagnosis and repairs of their jobs. Assist with warranty repair paper flow. Check in new trucks delivered to the shop and complete the proper forms. Consult with the parts department on special order parts and sublet repairs. Instruct the following shift's service writer on any special instructions and appointments. Keep Service Manager informed of all customer complaints and technician problems. Perform other duties as assigned.
Qualifications:
Should possess a High School Diploma. A College degree or a certificate from a trade school is preferred, but not required. Experience in dealership service shop environment is strongly preferred but not required.
•Please note this is a safety-sensitive position Apply Now View all positions