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Burn Bootcamp South Durham
Part Time Customer Service Associate - Burn Boot Camp South Durham
Career Insights for Customer Service Representative (General)
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Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Part Time Customer Service Associate
- Burn Boot Camp South Durham Burn Bootcamp South Durham Durham, NC Job Details Part-time From $13 an hour 1 day ago Qualifications Customer records maintenance Social media management Customer service
MINDBODY
Maintenance Fitness sales Records management Attention to detail Fitness customer service Communication skills Full Job Description The Customer Service Associate, also called a Burn Ambassador, plays a very integral and critical role at Burn Boot Camp South Durham. This is the first person our members see when they walk in the door and provide our clients first impression. This role is responsible for working with the team to maximize the client experience and facilitating day-to-day activities. They also work with the team to maximize category sales and the growth of our member base. The main focus is on running the "front of house" operations and fostering the growth of community in the gym. This role will report to the Operations Manager and will be part time, covering a few shifts a week.Roles and Responsibilities:
- Provide the full welcome experience with each client, including a greeting, tour of the facility, introduction to the trainer, Mindbody enrollment, waivers signed and returned, and proper supporting documents given to the client.
- Facilitate day-to-day process related to trial clients, focus meetings, contract sales, Mindbody tasks, retail transactions, trial tracker, organize client drop zone and towels.
- Provide general retail maintenance to keep the retail center stocked, clean, and approachable
- Responsible for working as a team to close 50% of all trials and working with training staff to maximize the client experience.
- Assist in promoting gym focuses with multiple category sales, challenges, and community events.
- Provide cleaning as instructed in the Open/Close Checklist to ensure facility is properly maintained.
- Responsible for overseeing Mindbody memberships, answering the location phone, responding to location emails, client trial follow-up, and membership sales.
- Must be able to work 2 shifts per week plus be on a rotating Saturday schedule. Evening availability is a must. 4:00pm-6:45pm
Qualifications:
- Must be a high producer in autonomous working situations and a self-motivator.
- Able to easily learn and navigate software systems and maintain records.
- Excellent communication and customer service skills.
- Have a high level of understanding and presence in social media.
- Ability to multi-task and stay organized.
- Positive, motivating, and effective interpersonal communication skills.
- High level of attention to detail and follow through.