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TC
TE Connectivity
Customer Demand Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Customer Demand Specialist TE Connectivity - 3.6 Fairview, NC Job Details $72,300 - $108,400 a year 6 hours ago Benefits Employee stock purchase plan Disability insurance Health insurance 401(k) Paid time off Life insurance Qualifications Sales demand planning Customer communication Customer relationship building Supply chain risk management Logistics customer service Client rapport building Operations coordination planning Providing information to customers Logistics data analysis Demand forecasting analysis Schedule management Customer engagement Collaboration with manufacturing teams Logistics order management Order issue resolution Customer satisfaction improvement Backlog management Cross-functional communication Demand and supply analysis Full Job Description The Demand Specialist plays a critical role in aligning customer demand with operational execution by serving as a strategic liaison between customers, Supply Chain, and Customer Success organization. This position is responsible for driving customer satisfaction, improving delivery performance, managing order fulfillment priorities, and ensuring customer requirements are effectively translated into actionable supply chain plans. This role drives an exceptional customer experience through proactive demand management, order prioritization, and cross-functional collaboration to improve on-time delivery performance and supply chain responsiveness. Job Requirements Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers. Coordinate and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements. Partner cross-functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance. Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments. Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews. Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams. What your background should look like Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers. Coordinate and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements. Partner cross-functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance. Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments. Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews. Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.