Customer C.A.R.E.

Specialist Location:

Greensboro, NC Pay:

$12-$16 per hour Employment type: Part-time or full-time; weekly hours will depend on staffing needs.

Schedule:

Our current coverage need is primarily 11 a.m.-8 p.m. on weekdays and 9:30 a.m.-6:30 p.m. on weekends. Weekend availability is required; team members are typically scheduled for at least one weekend day. Specific days and weekly hours may vary with staffing needs and will be discussed before an offer.

About us:

At All American Pet Resorts - Greensboro, our goal is to Create A Remarkable Experience (C.A.R.E.) for the dogs in our care, their families, and our team. We do that through top-tier animal care, thoughtful customer service, honesty and respect, and a willingness to keep improving.

The role:

As a Customer C.A.R.E. Specialist, you'll be one of the first people customers meet when they contact or visit our resort. You'll help families feel welcome and informed while keeping reservations, pet records, payments, and communication with our animal care team accurate. This is an active, customer-facing role that includes moving dogs safely between the lobby and care areas. What you'll do: Welcome customers and their dogs, answer questions, and provide informative facility tours. Respond to calls, emails, texts, and in-person inquiries with warmth, professionalism, and attention to detail. Schedule and manage boarding, daycare, grooming, and training inquiries or reservations according to resort procedures. Complete check-ins and check-outs, verify charges, and process payments accurately. Maintain current customer and dog records, including information the care team needs for each stay. Communicate reservation details, add-on services, grooming appointments, and customer updates clearly to the

K9 C.A.R.E.

team. Work with the care team to send pet report cards that are warm, accurate, and useful to families. Help coordinate enrichment services and grooming appointments. Address routine customer concerns promptly and involve a manager when a concern requires further attention. Keep the lobby, front desk, and tour areas clean, organized, and welcoming. What we're looking for: Prior customer-facing service experience and strong written and verbal communication skills. A calm, friendly approach when the lobby is busy or a customer is concerned. Careful attention to records, scheduling, charges, and follow-through. Comfort using computers and learning reservation software; Gingr experience is a plus. Reliable attendance and willingness to work as part of a team. Confidence working around dogs of different sizes and temperaments while following handling and safety procedures. The work involves substantial time on your feet, walking, bending, and safely moving dogs between areas. It may require lifting up to 50 pounds. Applicants must be able to perform the essential functions of the role, with or without reasonable accommodation. All American Pet Resorts - Greensboro is an equal opportunity employer. We consider applicants based on their qualifications without discrimination on any basis protected by applicable law.

Job Types:

Full-time, Part-time Pay:

$12.00 - $16.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance People with a criminal record are encouraged to apply Application Question(s): Desired pay? Are you interested in Full-Time (+30hrs per week) or Part-Time (less than 30hrs per week)?

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required) Ability to

Commute:

Greensboro, NC 27409 (Required)

Work Location:

In person