Customer Service Lead-INTERNAL ONLY

Job Description:

A Vistar Customer Service Lead acts as the supervisor for customer service representatives, focusing on resolving escalated issues, improving service quality, and driving efficiency in order processing and customer satisfaction. They typically manage a team to ensure accurate, timely service and maintain positive client relationships for the company, a leading candy, snack, and beverage distributor.

Key Responsibilities Team Leadership:

Superfsise, train, and coach customer service associates.

Escalated Resolution:

Address complex customer problems or complaints that cannot be resolved by representatives.

Order Accuracy:

Ensure accurate and timely processing of orders and credits.

Performance Metrics:

Monitor team performance and implement strategies to meet service standards.

Customer Retention:

Maintain high satisfaction levels, supporting Sales/Account Managers with professional service.

Operational Support:

Utilize computer systems to generate reports and manage data Company description Vistar customers are everywhere people work, play, and shop. Vistar is America's leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what's right, and giving back to the communities they serve. Awards and Accolades Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.