Magic Shields USA Be part of a growing company making a difference in senior care. Magic Shields USA is growing, and we're ready to add another great person to our team. We provide an innovative fall-impact reduction product to skilled nursing, assisted living, senior living, and healthcare organizations across the country. We're looking for a friendly, confident, organized Customer Service Representative who takes pride in helping people, communicates professionally, and isn't afraid to take ownership of their work. This isn't a role where you'll simply answer phones all day. You'll become an important connection between our customers, Sales team, and Operations — helping us deliver the responsive, professional experience we want people to associate with Magic Shields USA. What You'll Do You'll help keep customers supported, communication moving, and our team organized.

Your responsibilities will include:

Answering and responding to customer calls and emails Assisting customers with product, order, and general questions Providing friendly and professional customer support Following up with customers and prospective customers Helping coordinate product information, demonstrations, and trials Supporting the Sales team with customer communication and follow-up Entering and maintaining accurate customer information in HubSpot Researching healthcare facilities and customer contacts Routing questions and requests to the appropriate team member Helping ensure customers receive timely answers and follow-through Supporting general administrative and operational needs when needed Who We're Looking For We're looking for someone who cares about doing a good job. Someone who can talk comfortably with a customer, write a professional email, stay organized when several things are happening at once, and follow something through instead of assuming someone else will handle it. You'll likely thrive here if you're: Friendly, professional, and confident communicating with people Organized and detail-oriented Dependable and consistent Comfortable working with computers and learning new systems Able to manage multiple priorities Willing to ask questions and learn Coachable and open to feedback Comfortable taking initiative Someone who genuinely enjoys helping people Experience in customer service, administrative support, healthcare, call center, inside sales, or a professional office environment is helpful. Healthcare experience is not required . We'll teach the right person our products, customers, systems, and processes. What You Can Expect You'll be joining a growing organization where you'll have the opportunity to learn the business, contribute to the team, and develop professionally.

We offer:

Full-time employment Hands-on training and ongoing support A professional, team-focused work environment Exposure to the healthcare and senior-living industry Opportunities to learn across customer service, operations, and business development The ability to take on greater responsibility as your knowledge and experience grow

PTO Pay:

$13.00 - $15.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person