About Penguin Air & Plumbing Penguin Air & Plumbing has been keeping Union County and the Charlotte area comfortable since 2008. We're a family-owned HVAC and plumbing company with a small, tight office, and we're looking for the person who becomes the voice of the company on the phone. You'll be the first person our customers talk to when their AC quits in July or a water heater lets go on a Sunday. You'll answer the phone, book the call, get a tech dispatched, and follow up to make sure the customer is taken care of. If you like solving problems for people and keeping a busy day organized, this is a good fit. What you'll do Answer incoming calls and texts and book service and maintenance appointments Schedule and dispatch technicians in ServiceTitan Call and text customers to confirm appointments, follow up on estimates, and schedule maintenance visits for our 300+ maintenance plan members Handle customer questions, take payments, and keep customer records accurate Help with basic office tasks as needed What we're looking for Customer service or office experience, ideally in a home services company (HVAC, plumbing, electrical, pest control, etc.) ServiceTitan experience is a big plus. If you've used Housecall Pro, Jobber, FieldEdge, or similar, we'll train you on ServiceTitan Comfortable on the phone all day and able to stay calm with a frustrated customer Organized, dependable, and good with computers Available Monday through Friday, 8am to 5pm, in our Indian Trail office No ServiceTitan or trades experience? If you've got great phone skills and a good attitude, apply anyway. We'll train the right person, and pay grows with what you can do. Pay and benefits $20-25 per hour based on experience Full-time, Monday through Friday, no nights or weekends (one-hour unpaid lunch) Paid time off and paid holidays Occasional holiday phone coverage from home, paid on top of holiday pay Room to grow as the company grows How to apply Apply here on Indeed, or email your resume to hiring@penguincool.com with "CSR" in the subject line.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off People with a criminal record are encouraged to apply Application Question(s): Have you used ServiceTitan or another field service dispatch software (Housecall Pro, Jobber, FieldEdge, etc.)? If so, which one?

Experience:

Customer service: 1 year (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Indian Trail, NC 28079 (Required)

Work Location:

In person