Job Summary We are seeking an energetic and dedicated HVAC Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, providing exceptional customer support and ensuring their needs are met with professionalism and efficiency. Your enthusiasm and proactive approach will help foster strong client relationships, support sales initiatives, and contribute to the overall success of our HVAC services. This paid position offers an exciting opportunity to develop your communication skills while making a positive impact on our customers' experience. Responsibilities Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills. Provide prompt, courteous assistance to clients regarding HVAC service inquiries, appointments, and technical support. Assist in scheduling service appointments and follow-up communications to ensure customer satisfaction. Maintain accurate records of customer interactions, data entry, and client information using Microsoft Office tools and CRM systems. (SERVICE TITAN) Support sales efforts by identifying customer needs, promoting relevant HVAC solutions, and processing orders or quotes. Resolve customer issues efficiently by applying problem-solving skills and technical knowledge of HVAC systems. Manage client communication through various channels including phone, email, and chat to deliver consistent service quality. Experience Previous call center experience or customer support role preferred; experience in a technical or HVAC-related environment is a plus. Strong organizational skills with the ability to multitask effectively in a fast-paced setting. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills required. Bilingual abilities are highly desirable to serve a diverse client base effectively. Excellent written and verbal communication skills in English; additional language skills are advantageous. Demonstrated ability to handle cash transactions or data entry tasks accurately is beneficial. Experience with outbound calling campaigns or client outreach initiatives is preferred. Join us as an HVAC Customer Service Representative and become a vital part of a team dedicated to delivering outstanding service! Your enthusiasm, technical proficiency, and commitment to client satisfaction will help us build lasting relationships while advancing your career in a vibrant environment.

Pay:

$15.00 - $17.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Health insurance On-the-job training Paid time off Professional development assistance Referral program

Work Location:

In person