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PC
PF Communications
Client Services Agent
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
PF Communications is a growing communications and customer experience company based in Raleigh, NC. We're looking for motivated, people-oriented individuals who want to build real-world experience in customer service, communication, and sales. As a Client Services Agent, you'll work directly with customers to understand their needs, answer questions, and help them find the right solutions through our client partnerships. You'll receive hands-on training, ongoing mentorship, and the opportunity to develop skills that can help you grow your career. What You'll Do Connect with customers who have expressed interest in our clients' products and services Provide a friendly, professional customer experience from start to finish Ask questions, understand customer needs, and recommend appropriate solutions Clearly explain products, services, and available options Assist customers through the enrollment process and provide follow-up support Work with your team to share ideas, improve customer experiences, and reach goals What We're Looking For Customer service, retail, sales, or other customer-facing experience is a plus, but not required Strong communication and interpersonal skills Positive, outgoing attitude and a genuine interest in helping people Willingness to learn, accept coaching, and grow Ability to work both independently and as part of a team Motivated individuals who are excited to build professional and communication skills Why PF Communications? Real Training. Real Growth. Real Experience. You don't need to have everything figured out on day one. We'll provide the training and support to help you become confident in customer service and communication while gaining valuable professional experience. If you're looking for a role where you can learn, meet new people, challenge yourself, and build skills that transfer to your future career, we'd love to hear from you.