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AE
Averitt Electric Motor Repair
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients, addressing their inquiries of electric motors, pumps and other electrical apparatuses, and ensuring a positive experience. The ideal candidate will possess strong communication skills and a customer-focused mindset, with the ability to handle various tasks efficiently in a fast-paced environment. Responsibilities Respond to customer inquiries via phone, email, or chat in a professional and courteous manner. Provide accurate information regarding products and services to assist clients and team members effectively. Maintain detailed records of customer interactions and transactions using computerized systems. Process orders, forms, applications, and requests promptly. Resolve customer complaints by identifying the issue and providing appropriate solutions. Collaborate with team members and vendors to enhance client services and improve overall customer satisfaction. Conduct data entry tasks accurately to ensure all client information is up-to-date. Support sales initiatives by promoting products and services during interactions with customers. Skills Strong phone etiquette with excellent verbal communication skills. Proficient in using office software and computer systems for data entry and record management. Experience in client services or customer service roles is highly desirable. Bilingual abilities are a plus, enhancing communication with diverse clientele. Familiarity with mechanical or electrical operations is beneficial but not required. Ability to work independently as well as collaboratively within a team environment. Strong problem-solving skills and attention to detail to ensure high-quality service delivery. Join our team as a Customer Service Representative where your contributions will make a difference in our customers' experiences!