Customer Service Representative (CSR) Dispatch Experience Required

Join our exceptional team as a Customer Service Representative and embark on a rewarding journey of assisting and delighting our valued customers! $Competitive Pay + Bonus Opportunities Four Seasons Plumbing is a growing, family-owned residential service company serving Buncombe and Henderson Counties. We are known for high-quality workmanship, strong customer relationships, and a performance-driven team culture . We are seeking a high-performing Customer Service Representative with dispatching experience who can confidently manage customer interactions while optimizing technician schedules in a fast-paced environment. If you thrive under pressure, enjoy problem-solving, and understand how to balance customer satisfaction with operational efficiency , this is a strong career opportunity. Why This Role Stands Out Performance-based bonus opportunities 100% employer paid health insurance 7 paid holidays (including your birthday) Paid Time Off (PTO) Clear career advancement paths Stable, team-oriented work environment Active community involvement and events Key Responsibilities Customer Service Answer high-volume inbound calls and make outbound calls as needed Provide professional, solution-oriented support to customers De-escalate concerns and ensure full resolution Build rapport and deliver a best-in-class customer experience Dispatching & Scheduling Schedule and dispatch technicians based on urgency, location, and skillset Monitor and adjust the schedule throughout the day to maximize efficiency Communicate clearly with technicians and customers regarding arrival times and updates Proactively fill open time slots and minimize downtime Performance & Administrative Meet or exceed booking, call handling, and conversion metrics Accurately document all interactions in CRM (ServiceTitan preferred) Follow company processes, scripts, and service standards Qualifications Required 2+ years of customer service experience with dispatching responsibilities Experience handling high call volume in a fast-paced environment Strong multitasking and time management skills Excellent phone presence and communication skills Preferred ServiceTitan experience Experience in home services (plumbing) Familiarity with Google Workspace (G-Suite) Strong data entry accuracy Work Schedule Monday-Friday (in-office role) Availability for on-call rotation required

EEO Job Type:

Full-time Pay:

$16.00 - $21.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Experience:

Call center: 3 years (Required) Ability to

Commute:

Mills River, NC 28759 (Required) Ability to

Relocate:

Mills River, NC 28759: Relocate before starting work (Required)

Work Location:

In person