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AppleOne
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Job Summary We are looking for a Customer Service Representative to join a dynamic team in Monroe, NC, on a temporary assignment with the potential to become a permanent opportunity. This role is perfect for someone who enjoys connecting with people, providing solutions, and delivering exceptional service over the phone in a fast-paced call center environment. As part of a public sector customer service team, you will assist callers, accurately document information, and help resolve a variety of inquiries while maintaining a professional and positive attitude. The ideal candidate is a strong communicator who is patient, dependable, and thrives when working with individuals from diverse backgrounds. Success in this role requires the ability to learn new processes quickly, multitask effectively, and remain calm under pressure while delivering outstanding customer service. If you enjoy helping others and are looking for a position that offers valuable experience and long-term growth potential, we encourage you to apply and become a valued member of a service-focused organization. Key Responsibilities
- Handle a high volume of incoming customer service calls throughout the day.
- Provide professional, courteous, and accurate assistance to callers.
- Enter and update customer or case information accurately in computer systems.
- Learn processes quickly through hands-on training and daily practice.
- Collaborate with team members, leadership, and diverse internal and external contacts.
- Maintain composure and professionalism in a fast-paced phone-based environment. Compensation and Benefits
Pay:
$20.00 per hour.- Job type: Open-ended temp.
Schedule:
Monday through Friday, 8:00 AM to 5:00 PM.- Possible overtime may be available, though it is atypical.
Location:
Monroe, NC.- Start date: ASAP Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.