A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Advocate Premier AutoCare Xpress of Leland LLC Navassa, NC Job Details Full-time $15 - $20 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Qualifications Computer operation Scanning Driver's License Attention to detail Driving Estimating for automotive body repair Full Job Description Customer Service Advocate / Shop Administrator Premier Autocare | 2804
Cedar Hill Road Pay:
$17.00 - $19.00 / Hour Starting Base (Fast-Track Reviews to $20.00/hr at 6 Months + Weekly Production Bonuses)
Schedule:
4-Day Workweek | Monday - Thursday (8:00 AM - 7:00 PM) | 3-Day Weekends Every Single Week Looking for a Stable Career with 3-Day Weekends Every Week? Are you organized, great on the phone, and looking for a position where your hard work is actually recognized and rewarded? At Premier Autocare , we do things differently. We are a fast-growing 6-bay automotive repair facility investing heavily in our team, modern software systems, and facility comfort. We are looking for a sharp, dependable Customer Service Advocate / Shop Administrator to serve as the backbone of our daily operations. This isn't just a basic data entry or delivery job—it is a career-track role with a clear path to $20.00+/hour, weekly performance bonuses, and a predictable schedule that gives you Fridays, Saturdays, and Sundays OFF every single week. Why You'll Love Working at
Premier Autocare:
3-
Day Weekends Every Single Week:
Work hard Monday through Thursday (8:00 AM - 7:00 PM with a 1-hour lunch) and enjoy three full days off every weekend.
Clear Career & Pay Progression:
We hire at a strong starting rate ($17-$19/hr) with structured 90-day ($18.50/hr) and 6-month ($20.00/hr) reviews, plus weekly shop bonuses.
Comfortable Work Environment:
Work in a clean, modern facility equipped with full A/C, heating, and updated insulation finishing installation in ~10 days!
Growth Potential:
Learn modern shop management systems ( Tekmetric ) with a direct path to cross-train into an Assistant Service Advisor role if desired.
Key Responsibilities:
Administrative & Accounting Support:
Scan shop documents, upload and match vendor invoices in our Tekmetric system, and maintain accurate digital records.
Parts Logistics:
Perform fast, local parts pickups from preferred local suppliers using our shop process to keep our technicians supplied and working smoothly.
Customer Service:
Greet arriving customers, answer incoming front-desk phone calls ("Is my car ready?", directions, check-ins), and assist with shuttle rides.
Facility Support:
Keep the customer lobby, front office, and shop bays clean, organized, and professional. Move customer vehicles safely around the shop lot as needed.
What We're Looking For:
Valid Driver's License with a clean driving record (Required).
Organized & Detail-Oriented:
Comfortable with basic computer navigation, scanning, document management, and invoice data entry.
Great Communication:
Friendly, professional tone over the phone and in person with customers.
Dependable Work Ethic:
Punctual, trustworthy, and comfortable working a full 10-hour daily shift (Mon-Thu). Zero interest in workplace drama—just a positive team player.
Compensation & Benefits Summary:
Starting Base Pay:
$17.00 - $19.00 / Hour (based on experience)
Structured Pay Bumps:
Fast-track reviews at 90 days ($18.50/hr) and 6 months ($20.00/hr)
Weekly Performance Bonuses:
Extra cash bonuses tied to shop production and invoice accuracy
Schedule:
4 Days / 10 Hours | 3-Day Weekends Every Week Paid PTO and major paid holidays Fully climate-controlled work environment (A/C & Heat) How to
Apply:
If you are ready for a stable, high-paying administrative and customer support role with 3-day weekends, apply today online, stop by in person at 2804 Cedar Hill Road , or call/message us directly to schedule an interview!
Pay:
$15.00 - $20.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance
