Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
ES
ENC Sports Cards
Customer Service Representative
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on North Carolina data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Job Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. If you thrive in fast-paced settings, possess excellent communication skills, and are passionate about delivering outstanding service, this opportunity is perfect for you! This paid position offers a chance to develop your skills in office management, client communication, and technical proficiency while making a meaningful impact every day. Duties Respond promptly and professionally to customer inquiries. Manage cash register, including greeting visitors, handling incoming calls, and directing them appropriately with proper phone etiquette Maintain accurate records through data entry, filing, and updating spreadsheets using productivity software such as Microsoft Office and Google Workspace Collaborate with team members to improve workflow efficiency and enhance overall customer experience Qualifications Proven experience in customer service or front desk reception. Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Docs, Sheets), and data entry techniques Technical proficiency with computer literacy including familiarity with spreadsheets, productivity software, and office equipment. Excellent organizational skills with the ability to multitask effectively in a fast-paced environment Strong communication skills—both verbal and written—with an emphasis on phone etiquette and client interaction. Join us to be part of a vibrant team where your enthusiasm for helping others makes a real difference! We value your dedication and offer an engaging work environment where your skills can grow while providing top-tier support to our clients.