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Skyterra Wellness

Guest Services Representative

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Scorecard

Based on North Carolina data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,502 / year median in North Carolina

+2% projected growth

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Job Description

Skyterra Wellness, an award-winning wellness retreat located in Pisgah Forest, NC, is seeking a Guest Services team member to support our amazing Guest Services program. If you have always wanted to make an impact and hold a position with deep meaning, this position might be the right fit for you. Why does Skyterra exist? We believe everyone deserves the skills and mindset to live a healthy life. How do we behave? By showing up with passion, always going the extra mile, and walking in another's shoes. What do we do? We make a difference in people's lives by executing life changing wellness retreats. Daily, Sunday to
Sunday:
8:00 am-1 pm or 1 pm-6:30 pm Fixed weekend Shift Friday-Sunday available for the right person Shift Times - variable Pay Range Starting Pay $16-$18.00 per hour based on previous Guest Services experience. Pay Type Hourly Qualifications Hungry, humble & smart team player Responsibilities include and are not limited to: Assist guest requests with scheduling and other concerns Execute all guest check in and check out procedures as needed May lead 1 evening activity per week Accommodate all guests requests (Find a way to WOW guests) Assist with gift shop purchases Assist with scheduling spa appointments and private sessions Assist with transportation needs Coordinating travel and meals to-go for departing guests Coordinating pre-arrival paperwork, swag, and amenities Scanning and filing documents Work includes active movement around the facility in and out of doors, year-round in all weather conditions, i.e., rain, snow, heat, cold, etc. Must be able to stand up and move around most of the workday. Skillfully being able to navigate and operate a golf cart to various areas of the facility. Must be able to lift at least 60 lbs, and be able to exert up to 100 pounds of force occasionally, and to be able to lift, bend, carry, push, pull or otherwise move objects. Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, and grasp; use hands and fingers to handle, control, or feel objects; frequently reach and bend.
Job Type:
Part-time Salary:
Starting salary $16- $18.00 per hour depending on experience.
Job Type:
Part-time Pay:
$16.00 - $18.00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Ability to
Commute:
Pisgah Forest, NC 28768 (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance