Customer Service Representative

About Us At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us! About the Role As a Customer Service Representative, you will play a key role in our fast-paced contact center. Focused on billing analysis and problem-solving, you will handle customer inquiries via phone and email. Join our collaborative team and contribute to our mission of providing exceptional service and resolving issues effectively. Education and Experience

• High school graduate or equivalent required
• Applicants with experience in office-based customer service will be given preference. Required Skills and Abilities
• Efficiency and Professionalism
• Present a professional and personable attitude
• Analyze complex problems and communicate findings
• Multi-task in a fast-paced customer service environment
• Possess exceptional written and verbal communication skills
• Collaborate effectively with other team members
• Demonstrate a basic knowledge of Microsoft Word, Excel, and Outlook
• Capacity to absorb extensive on-the-job training Location & Commitments Full-time role based at our Corporate Office in Raleigh, NC 40 hours per week Responsibilities of the Role 1.

Answer a wide variety of phone and email inquiries from customers, agents, and third parties. 2. Interpret billing information to clarify charges to customer accounts. 3. Document customer interactions and outcomes. 4. Devise solutions to billing and policy issues, assign tasks to other units for processing, and follow up to ensure timely resolution. 5. Help customers resolve basic technical issues with the website and Customer Portal. 6. Process credit and debit card payments. 7. Assist with Claims Loss Notice Entry. This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.

NOTE:

Only shortlisted candidates will be contacted

Job Type:

Full-time Pay:

$21.40 per hour

Benefits:

Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Experience:

Multi-line phone systems: 1 year (Preferred) Ability to

Commute:

Raleigh, NC 27612 (Required)

Work Location:

In person Customer Service Representative 3.4 3.4 out of 5 stars 5301 Glenwood Avenue, Raleigh, NC 27612 $21.40 an hour - Full-time North Carolina Farm Bureau Mutual Insurance Company 7 reviews $21.40 an hour - Full-time About Us At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us! About the Role As a Customer Service Representative, you will play a key role in our fast-paced contact center. Focused on billing analysis and problem-solving, you will handle customer inquiries via phone and email. Join our collaborative team and contribute to our mission of providing exceptional service and resolving issues effectively. Education and Experience

• High school graduate or equivalent required
• Applicants with experience in office-based customer service will be given preference. Required Skills and Abilities
• Efficiency and Professionalism
• Present a professional and personable attitude
• Analyze complex problems and communicate findings
• Multi-task in a fast-paced customer service environment
• Possess exceptional written and verbal communication skills
• Collaborate effectively with other team members
• Demonstrate a basic knowledge of Microsoft Word, Excel, and Outlook
• Capacity to absorb extensive on-the-job training Location & Commitments Full-time role based at our Corporate Office in Raleigh, NC 40 hours per week Responsibilities of the Role 1.

Answer a wide variety of phone and email inquiries from customers, agents, and third parties. 2. Interpret billing information to clarify charges to customer accounts. 3. Document customer interactions and outcomes. 4. Devise solutions to billing and policy issues, assign tasks to other units for processing, and follow up to ensure timely resolution. 5. Help customers resolve basic technical issues with the website and Customer Portal. 6. Process credit and debit card payments. 7. Assist with Claims Loss Notice Entry. This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.

NOTE:

Only shortlisted candidates will be contacted

Job Type:

Full-time Pay:

$21.40 per hour

Benefits:

Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Experience:

Multi-line phone systems: 1 year (Preferred) Ability to

Commute:

Raleigh, NC 27612 (Required)

Work Location:

In person