Transportation Customer Service Representative

Job Summary The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance. Principal Duties and Responsibilities Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues Monitor and update customers on load status and delivery times Serve as the primary contact for customer questions and concerns Proactively identify service disruptions and coordinate resolutions Communicate effectively with load planning to align on customer needs and ensure follow up on all pending requests Maintain accurate system updates to reflect real time status Responsible for required data entry and research associated with delayed loads Act as liaison between external transportation partners to ensure service levels are met and issues are promptly resolved Track and report on service performance indicators to include identification of recurring issues and recommended process improvements Promote and support the use of portals, tracking tools, and automated notifications Responsible for maintaining SOPs for assigned plants Qualifications High school diploma or equivalent 1 - 3 years of experience in transportation, logistics, or customer service role Understanding of freight movement, delivery schedules, and transportation terminology preferred Familiarity with load tracking systems and transportation management systems (TMS) preferred Proficiency in Microsoft Office preferred Knowledge of company policies and procedures preferred The Company is an Equal Opportunity Employer. Please watch our welcome video below to learn more about UFP Industries! Click Here to Review Truck Driver Postings Wondering what the companies of UFP Industries are all about? We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We're family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be. We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.