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Finpoint Insurance Group, LLC
Account Manager Personal Lines Insurance
Career Insights for Insurance Customer Service Representative
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Scorecard
Based on North Carolina data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$43,472 / year median in North Carolina
-5% projected decline
Job Description
Account Manager - Personal Lines Insurance FinPoint Insurance | Southport, NC In-Office | Monday-Friday | 8:30 AM-5:00 PM FinPoint Insurance is growing, and we're looking for a motivated, customer-focused Account Manager to join our team in Southport. This role is ideal for someone who enjoys building relationships, helping clients protect what matters most, and working in a professional, team-oriented office environment. We're seeking someone who is organized, dependable, and passionate about delivering excellent service to personal lines insurance clients. What You'll Do Provide personalized insurance quotes and coverage recommendations Convert quotes into bound policies Manage and service existing personal lines accounts Assist clients with policy changes, billing questions, and claims reporting Review policies for accuracy and coverage needs Clearly explain coverage options and recommendations to clients Document client interactions in the agency management system Deliver prompt, professional, and friendly customer service What We're Looking For Active Property & Casualty insurance license required prior to start date (Offer may be extended prior to licensing; licensing assistance available) Personal lines insurance experience preferred Strong customer service and communication skills Detail-oriented with strong organizational and follow-through abilities Comfortable learning and using agency management systems Associate's or Bachelor's degree preferred, or equivalent professional experience Why Join FinPoint Insurance? Competitive salary Health, Dental, and Vision insurance 401(k) with company match Paid Time Off (PTO) and paid holidays Continuing education and licensing reimbursement Stable, long-term career opportunity with growth potential Supportive and professional team environment Schedule Monday-Friday 8:30 AM-5:00 PM In-office position in Southport, NC To apply, please submit your resume along with a short note telling us why this position interests you and what makes you a great fit for our team.