Luke's Auto Detailing is looking for an exceptional, motivated, and dependable Office Assistant to join our growing team. This position will work closely with Luke to help provide every client with the high level of service and professionalism they expect from Luke's Auto Detailing. The ideal candidate will help manage day-to-day customer communication and office responsibilities, allowing Luke to focus on consultations, shop operations, and continued company growth.

RESPONSIBILITIES

Provide outstanding customer service in person, over the phone, through text, and through online inquiries Maintain professional, friendly, and confident phone etiquette Learn and understand all services and packages offered by Luke's Auto Detailing Educate clients and clearly explain available services and vehicle protection packages Assist customers with scheduling, questions, and selecting the appropriate services for their vehicles Follow up with prospective and existing customers in a timely and professional manner Maintain an organized and professional front office and customer experience Help keep the shop clean, organized, and presentable Wash, dry, fold, and organize automotive detailing towels Receive, unpack, check, and organize inventory and supplies Assist with inventory organization and notify management when supplies are running low Work with Luke and the rest of the team wherever needed to keep daily operations running efficiently

WHAT WE'RE LOOKING FOR

The right person must be dependable, organized, professional, and customer-focused. We are looking for someone who takes initiative instead of waiting to be told what needs to be done.

Our ideal candidate:

Has excellent communication and customer service skills Is confident and professional when speaking on the phone Is comfortable explaining and recommending services to customers Is willing to learn our detailing, paint protection film (PPF), ceramic coating, and window tint services Has strong organizational and multitasking skills Maintains a positive, can-do attitude Is punctual and dependable Pays close attention to detail Is comfortable working in a busy, high-quality automotive shop environment Is willing to help with both office responsibilities and hands-on shop support Takes pride in keeping their workspace clean and organized Works well independently while also being a team player

ABOUT THE POSITION

This is more than a basic receptionist position. You will be an important part of the customer experience at Luke's Auto Detailing. You will help customers understand our services, keep communication organized, assist with daily shop operations, and help ensure every client receives the professional experience our company is known for. We are looking for someone who wants to learn, grow with the company, take ownership of their responsibilities, and become an important part of the Luke's Auto Detailing team.

Pay:

$14.50 - $17.50 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance

Experience:

Customer Service:

2 years (Required) Ability to

Commute:

Winterville, NC 28590 (Required)

Work Location:

In person