A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Valvoline Instant Oil Change Customer Service Representative If you take pride in doing things the right way, know how to treat people well, and aren't afraid of real work, you'll fit right in here. At our locally owned Valvoline shops, great service isn't flashy — it's competent, honest, and consistent. We hire people with the right mindset and teach the skills that matter. This role is for someone who can talk to customers with confidence, roll up their sleeves when it's time to work, and leave every shift knowing they earned their paycheck. Who We're Looking For You don't need experience- but you do need presence.
If you:
Know how to talk to people without talking down to them Take ownership of your work and your attitude Aren't intimidated by tools, teamwork, or getting dirty Want to build real skills instead of just clocking hours You'll do well here. We'll train you properly, pay you while you learn, and expect you to show up ready to contribute. What You'll Do Own the Customer Experience Greet customers with confidence and respect Explain services clearly and honestly — no pressure, no fluff Help customers understand what's being done and why it matters Build trust that keeps people coming back and asking for you Handle the Hands-On Work Perform oil changes, fluid services, tire rotations, and preventative maintenance Inspect vehicles and complete safety checks Replace batteries, lights, wipers, and filters Work in the pit and under the hood as part of a tight, fast-moving team Keep the shop clean, safe, and dialed in Be a Solid Teammate Follow safety procedures — every time Step up during busy shifts without being asked Communicate clearly with teammates and managers Take pride in the work you put your name on What You Bring Strong customer service instincts and clear communication Willingness to learn technical skills and accept coaching Comfort with physical work and staying active all shift Reliability- your team should never have to wonder if you'll show up Professionalism, even when things get busy Flexibility to work varied shifts, including Saturdays (we're always closed on Sundays!) Experience & Schedule Technician experience is a plus, not a requirement Full-time, up to 40 hours per week Shifts range between 7:00am - 7:30pm, including weekends In-person role; must be located near the job site
Physical Requirements/Lifting Requirements:
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Very heavy work - Exerting more than 100 pounds of force occasionally, and/or more than 50 pounds of force frequently, and/or more than 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for heavy work.
VALVOLINE
cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury. Pay & Benefits $40,000 starting per year (approx. $17-$18/hr + bonus potential) Paid training Health insurance with partial employer contribution HSA with employer match (HDHP option) Company-provided life insurance 401(k) with matching Dental & vision insurance Paid Time Off Christmas Fund with employer match Referral bonuses Employee, friends, and family discounts
EQUAL EMPLOYMENT OPPORTUNITY VALVOLINE
is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, VALVOLINE will provide reasonable accommodation for qualified individuals when appropriate. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
