United Valley Bank is seeking a Loan Assistant / Customer Service Representative to support our community-focused lending and service team. In this role, you will assist lenders with loan documentation, gather customer information, process applications, and maintain accurate records. You will also open and service deposit accounts, answer customer inquiries, handle transactions, and provide friendly, personalized support in person and by phone. This position is ideal for detail-oriented, customer-focused individuals who enjoy building long-term relationships in a small-town banking environment while learning multiple aspects of community banking. Responsibilities Assist lenders with preparing, collecting, and reviewing loan documentation Process loan applications and perform data entry with high accuracy Maintain organized electronic and paper loan files in compliance with bank policies Provide in-person and phone-based customer service for deposit and loan accounts Open, maintain, and update personal and small business accounts Handle routine transactions and basic account maintenance requests Research and resolve customer questions, problems, and discrepancies Follow banking regulations, security procedures, and privacy requirements Coordinate with internal teams to ensure timely loan closings and quality service Support community events and customer outreach as a representative of the bank Required Skills Loan documentation preparation Data entry and accuracy Customer service and communication Banking regulations and compliance basics Account opening and maintenance Cash handling and transaction processing Microsoft Office (Word, Excel, Outlook) Core banking system usage File organization and recordkeeping Problem-solving and issue resolution