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North Dakota Eye Clinic

Front Desk / Call Center Specialist

Entry-Level JobVerifiedNo experience needed
Pay: $17–$19/hr
Posted: 2 weeks ago
Location: Grand Forks, ND (Onsite)
Last Updated: 2 weeks ago
Hours: Full-Time
Expires: 10/1/2026

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$39,445 / year median in North Dakota

-4% projected decline

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Job Description

About Us:
The North Dakota Eye Clinic, the region's leading ophthalmology and optometry clinic, is seeking an enthusiastic, friendly, and hard-working individual to join our team as a Front Desk / Call Center Specialist . If you're passionate about providing exceptional patient experiences and looking to work in a positive, team-oriented environment, we'd love to meet you! Whether you're answering calls or greeting patients in our clinic, you'll play an essential role in helping our patients receive the best care.
Job Description:
As a Front Desk / Call Center Specialist, you will be the first point of contact for patients both over the phone and in person.
Your key responsibilities will include:
Answering phones in a professional, polite, and friendly manner Scheduling patient appointments and managing patient inquiries Call triage and providing support for patient needs Greeting patients, checking them in, and assisting with any questions or concerns at the front desk Performing light clerical work and maintaining accurate patient records No prior experience is required—we'll train the right person with the right attitude. If you're motivated, energetic, and enjoy working with people, we will teach you everything you need to know to succeed in this role!
Qualifications:
Friendly and professional demeanor Strong communication skills and the ability to multitask Highly organized and detail-oriented Must be able to work well in a team environment A passion for patient care and making a positive impact in people's lives
Work Hours:
Monday:
8:30 AM•5:30
PM Tuesday-Thursday:
9:00 AM•6:00
PM Friday:
8:00 AM•3:00 PM Why Join Us? Excellent earning potential with competitive pay rates Fantastic benefits including health insurance, paid time off, and more Fun and supportive work environment with a focus on teamwork Monday through Friday schedule (no weekends) Full-time position If you're ready to be part of a great team and help us make a difference in the lives of our patients, apply today! Interested and qualified applicants should send their resume to: nickt@northdakotaeyeclinic.com
Job Type:
Full-time Pay:
$17.00•$19.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person