Job Summary We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and uphold our commitment to outstanding service. This position offers an exciting opportunity to develop your office management expertise while making a meaningful impact on our customers' experience. Duties Respond promptly and professionally to customer inquiries via phone, email, or in person using multi-line phone systems and email communication tools Manage front desk responsibilities, including greeting visitors, handling incoming calls, and directing them appropriately Utilize productivity software such as Microsoft Office (Word, Excel, Outlook) and for data entry, record keeping, and invoicing Maintain accurate client records through meticulous filing, data entry, and spreadsheet management Support office operations by managing calendars, scheduling appointments, and coordinating meetings with clients and team members Provide administrative support by proofreading documents, managing correspondence, and assisting with clerical tasks such as filing and document organization Demonstrate excellent phone etiquette and customer support skills to ensure positive client interactions at all times Qualifications Proven experience in office management or administrative roles with strong clerical skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Excellent computer literacy with the ability to handle data entry accurately and efficiently Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment Exceptional communication skills—both verbal and written—and the ability to interact professionally with diverse clients Previous experience working with multi-line phone systems and customer service is preferred Technical proficiency in office equipment such as printers, scanners, and filing systems is advantageous Join us to be part of a vibrant team that values proactive service delivery! We are committed to fostering a supportive environment where your organizational talents and customer-focused attitude can truly shine. This paid position offers meaningful growth opportunities while contributing directly to our mission of delivering exceptional client experiences.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Work Location:

In person