Packaged Gases Customer Service Representative

• Norfolk, NE Matheson Tri-Gas United States, Nebraska, Norfolk Sep 01, 2026 Packaged Gases
  Customer Service Representative Manages sales
  campaigns with the intent of either scheduling appointments for sales to
  improve sales productivity or by gaining business via direct quote/follow up.

Assesses customer satisfaction with MTG products and services via conducting

surveys and provides insights for addressing customer concerns. Works closely

with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities; Place outbound calls with the prime purpose of

scheduling appointments for sales with new or existing customers, notifying

sales of committed appointment times and then following up with a courtesy call

to determine customer satisfaction/needs. Provides quotes or completes the

sale, if campaign appropriate to directly gain new business.

• Probes and
  identifies problematic situations/opportunities that could protect or yield new
  business for MTG and communicates the information to the appropriate function
  for follow up.
• Restocks store merchandise as needed. Arranges stock on
  shelves or racks in sales area and keeps merchandise in order. Marks or tickets
  merchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking,
  cleaning, labeling, or other tasks.
• Maintains showroom cleanliness by
  procedures set forth by management.
• Identifies sources of leads and manages
  the pre-qualification process in collaboration with sales and corporate
  marketing.
• Tracks result of outbound campaign efforts.
• Backs up inbound
  customer service, as needed. Ensure all safety rules are strictly observed. Perform other projects and
  duties as assigned. High School Graduate with diploma and/or prior experience in
  outbound calling/inside sales, outside sales or marketing desirable.
• 
  Excellent customer service skills. Ability to establish and manage customer
  relationships
• Ability to work independently.

Pay Range $18 to $22 per hour. Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.