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A.J. LeBlanc Heating
HVAC Customer Service Representative
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Job Description
HVAC Customer Service Representative A.J. LeBlanc Heating Bedford, NH Job Details Full-time $22 - $25 an hour 6 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off 401(k) matching Life insurance Qualifications Customer records maintenance Phone communication Service scheduling Dispatching CRM system proficiency Communication skills Entry level Office phone management Under 1 year Office record organization Customer data entry Full Job Description About the Role
A.J. LeBlanc Heating is hiring a full-time HVAC Customer Service Representative for our Bedford office. This home-services customer service and scheduling role helps homeowners get the right HVAC, plumbing, or electrical service while keeping our office, dispatch, and field teams organized.
What You'll Do
Answer incoming customer calls and help homeowners describe their service needs.
Schedule HVAC, plumbing, electrical, and water-treatment appointments and enter accurate customer, property, and job information.
Support dispatch by coordinating with technicians, installers, warehouse staff, and managers.
Communicate appointment details, arrival windows, and updates clearly and professionally.
Follow up on open service items and help keep daily office work moving.
Maintain accurate notes, forms, and customer records in company systems.
What We're Looking For
Clear, friendly, and professional phone and written communication.
Strong organization and attention to detail in a busy customer service office.
Comfort learning scheduling, customer relationship management, and internal company tools.
Dependability, good judgment, and a team-first approach.
HVAC customer service, dispatch, call-center, or home-service office experience is helpful but not required.
Pay and Benefits
Competitive hourly pay based on experience.
Health and dental insurance.
401(k) with company match.
Paid time off and holidays.
Life insurance.
Approved training reimbursement.
A.J. LeBlanc Heating is a four-generation family business that has served Southern New Hampshire since 1928. We are looking for someone who takes pride in helping customers and coworkers have a smooth, well-organized experience.
How to Apply
Ready to join us? Use the apply button to send your information, or call 603-623-0412. A.J. LeBlanc Heating is an equal opportunity employer.
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