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CM
CCI Managed Services
Technical Support Representative
Career Insights for Technical Customer Service Representative
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Scorecard
Based on New Hampshire data
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What they do
A Technical Customer Service Representative provides technology-related support and assistance to individuals using a product. Helps customers troubleshoot difficulties with their computers, Internet, phones, networks, etc.
$49,218 / year median in New Hampshire
-15% projected decline
Job Description
Are you interested in a career with a rapidly growing company in one of the fastest growing fields in the WORLD? CCI Managed Services is a Managed Services Provider in Claremont, NH and is looking for qualified help to fill open positions on our service team!
We need:
Ability to work on multiple priorities and/or projects simultaneously. Excellent listening and communications skills, both verbal and written. Strong customer relationship skills. Organized, detail oriented, team player, and self-motivated. Ability to provide and maintain detailed documentation on each job. Strong technical computer skills and troubleshooting abilities. Certifications may be required for some positions (A+, NET+. Server+, Microsoft, etc).We offer:
On the job training (Existing IT certifications preferred)Competitive Salary Generous Benefits Growth Opportunities Benefit Conditions:
Only full-time employees eligible Benefits offered: Paid time off Health insurance Dental insurance Retirement benefits or accounts Other types of insurance This Company Describes Its Culture as: Detail-oriented- quality and precision-focused Outcome-oriented
- results-focused with strong performance culture Team-oriented
- cooperative and collaborative Work Remotely May be considered after training/onboarding at our facility in Claremont, NH This Job Is Ideal for
Someone Who Is:
Dependable- more reliable than spontaneous People-oriented
- enjoys interacting with people and working on group projects Detail-oriented
- would rather focus on the details of work than the bigger picture High stress tolerance
- thrives in a high-pressure environment Responsibilities Provide technical support to end-users, assisting with software troubleshooting and computer management.
Job Type:
Full-time Pay:
$50,000.00- $60,000.
Benefits:
Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insuranceExperience:
computer support: 1 year (Preferred)License/Certification:
CompTIA A+ (Preferred) CompTIA Network+ (Preferred) CompTIA Security+ (Preferred)Work Location:
In personBenefits
- Paid Time Off (PTO)
- Other Retirement and Savings
- Health Insurance
- Dental Insurance