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CCI Managed Services

Technical Support Representative

Career Insights for Technical Customer Service Representative

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Based on New Hampshire data

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What they do

A Technical Customer Service Representative provides technology-related support and assistance to individuals using a product. Helps customers troubleshoot difficulties with their computers, Internet, phones, networks, etc.

$49,218 / year median in New Hampshire

-15% projected decline

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Job Description

Are you interested in a career with a rapidly growing company in one of the fastest growing fields in the WORLD? CCI Managed Services is a Managed Services Provider in Claremont, NH and is looking for qualified help to fill open positions on our service team!
We need:
Ability to work on multiple priorities and/or projects simultaneously. Excellent listening and communications skills, both verbal and written. Strong customer relationship skills. Organized, detail oriented, team player, and self-motivated. Ability to provide and maintain detailed documentation on each job. Strong technical computer skills and troubleshooting abilities. Certifications may be required for some positions (A+, NET+. Server+, Microsoft, etc).
We offer:
On the job training (Existing IT certifications preferred)
Competitive Salary Generous Benefits Growth Opportunities Benefit Conditions:
Only full-time employees eligible Benefits offered: Paid time off Health insurance Dental insurance Retirement benefits or accounts Other types of insurance This Company Describes Its Culture as: Detail-oriented
  • quality and precision-focused Outcome-oriented
  • results-focused with strong performance culture Team-oriented
  • cooperative and collaborative Work Remotely May be considered after training/onboarding at our facility in Claremont, NH This Job Is Ideal for
Someone Who Is:
Dependable
  • more reliable than spontaneous People-oriented
  • enjoys interacting with people and working on group projects Detail-oriented
  • would rather focus on the details of work than the bigger picture High stress tolerance
  • thrives in a high-pressure environment Responsibilities Provide technical support to end-users, assisting with software troubleshooting and computer management.
Diagnose and resolve issues related to hardware, software, and networking, including VPN and TCP configurations. Maintain and support desktop environments, ensuring optimal performance of Microsoft Office and Mac OS applications. Collaborate with IT teams to enhance overall IT support and service delivery.
Job Type:
Full-time Pay:
$50,000.00
  • $60,000.
00 per year
Benefits:
Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance
Experience:
computer support: 1 year (Preferred)
License/Certification:
CompTIA A+ (Preferred) CompTIA Network+ (Preferred) CompTIA Security+ (Preferred)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Other Retirement and Savings
  • Health Insurance
  • Dental Insurance