Core Values:

Hungry Driven by a fire inside to work hard, smart and with intent and purpose Excellence Deliver excellence by constant improvement in processes, efficiencies and training. Authentic Conduct ourselves with honesty and integrity. Take responsibility for our actions and deliver on commitments. Love for People Desire to help people by serving them with our hears and to the best of our ability. If these values describe you, you'll fit right in. What You'll Do Outbound Customer Experience Your primary responsibility is proactively connecting with customers throughout their journey to strengthen relationships, gather feedback, and create an exceptional customer experience. You'll spend most of your time conducting: Follow-up calls with homeowners who have received estimates but have not yet moved forward Welcome calls for new customers Customer satisfaction calls Customer recovery and service follow-up calls Your goal isn't simply to complete calls—it's to build relationships, uncover opportunities, gather meaningful customer feedback, and provide insights that help improve the customer experience across our organization. Inbound Contact Center Support As a member of our Contact Center team, you'll also provide backup support by: Answering incoming phone calls professionally and enthusiastically Scheduling appointments for our Roofing, Gutter, and Insulation Specialists Qualifying customer needs and entering accurate information into ServiceTitan Assisting customers with questions and concerns Delivering an exceptional first impression for every caller Providing appointment booking coverage during vacations, absences, periods of high call volume, and other staffing needs Voice of the Customer One of the most important parts of this position is gathering customer feedback and turning it into meaningful improvements. You'll identify trends such as: Why customers choose AVR Why customers hesitate to move forward Communication successes and opportunities Production and installation feedback Customer compliments Customer frustrations Opportunities to improve our customer journey You'll summarize these findings and regularly share them with leadership so we can continue improving every part of our business. Success in

This Role Looks Like You:

Love talking with people. Stay calm under pressure. Are naturally curious and ask great questions. Notice patterns others miss. Enjoy solving problems. Care deeply about creating amazing customer experiences. Communicate clearly and professionally. Are organized and detail-oriented. Thrive in a fast-paced environment. Qualifications Previous customer service or contact center experience preferred Comfortable speaking with customers by phone throughout the day Excellent written and verbal communication skills Strong organizational and time management skills Detail-oriented with excellent follow-through Comfortable using Microsoft Office (Excel, Word, Teams, Outlook) Experience with CRM software is a plus High School Diploma or equivalent What We Offer Competitive hourly pay 401(k) with company match Health insurance Paid Time Off Referral program Paid training Opportunities for career growth A positive, team-oriented culture Schedule Full-Time Monday-Friday Rotating Saturday shifts Occasional on-call Sundays Why This Role Matters The Customer Experience Specialist helps ensure every customer feels heard, valued, and cared for. Every conversation provides an opportunity to strengthen relationships, uncover valuable insights, and help Adam Vaillancourt Roofing continue delivering a best-in-class customer experience. If you're passionate about helping people and want to make a meaningful impact every day, we'd love to hear from you.

Job Type:

Full-time Pay:

Up to $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

customer service or contact center environment: 1 year (Preferred)

License/Certification:

Driver's License (Preferred) Shift availability: Day Shift (Preferred) Ability to

Commute:

Milford, NH 03055 (Preferred)

Work Location:

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