Job Summary We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your administrative and communication skills while supporting our company's commitment to outstanding customer care. Duties Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and live chat platforms. Manage front desk operations, including greeting visitors, handling incoming calls, and directing clients to appropriate departments. Utilize productivity software such as Microsoft Office, Google Workspace, spreadsheets, and word processing tools to document interactions accurately. Perform data entry tasks with precision using QuickBooks, spreadsheets, and other bookkeeping or office management software. Maintain organized filing systems—both digital and physical—and ensure all client records are up-to-date and easily accessible. Assist with calendar management, appointment scheduling, and coordinating meetings for team members or clients. Provide general administrative support including proofreading documents, managing office supplies, and supporting office management tasks. Requirements Proven experience in customer service roles with strong phone communication skills and excellent phone etiquette. Proficiency in Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and familiarity with productivity software. Technical proficiency with multi-line phone systems, data entry tools, and basic computer literacy. Bilingual abilities are highly desirable to serve a diverse client base effectively. Previous office management or administrative experience—including front desk duties or medical/dental receptionist roles—is preferred. Strong organizational skills with the ability to multitask efficiently while maintaining attention to detail. Experience with QuickBooks or bookkeeping is a plus; familiarity with clerical tasks such as filing and proofreading is essential. Excellent time management skills combined with the ability to handle high-volume client interactions professionally. Join us in delivering exceptional customer support that makes a difference! We value energetic individuals who thrive in fast-paced environments and are eager to grow their administrative expertise while providing top-tier service to our clients.

Pay:

$24.22 - $29.16 per hour

Work Location:

In person