POSITION SUMMARY

Port Electronics Corporation is a HUBZone-certified, franchised distributor of aerospace and defense electronic components. The Customer Service & Logistics Support role provides day-to-day support to the customer service and logistics functions, helping keep orders moving accurately from acknowledgement through delivery. Working under the direction of the logistics team, this person supports order acknowledgement, tracking, backlog follow-up, and general customer and vendor communication. This is a growth position focused on order execution and logistics support. It does not carry quoting, pricing, or business-development responsibility. It is well suited to someone who is organized, detail-oriented, and eager to learn the aerospace & defense distribution business; the role is designed to develop into the Customer Service & Logistics Specialist position over time.

REPORTING RELATIONSHIP & SCOPE

Reports to: This is a full-time, exempt position reporting directly to the Executive Vice President and taking day-to-day direction from the logistics team.

Account support:

Provides shared support across a group of customer accounts rather than owning accounts independently.

Vendor scope:

Supports order activity across Port's franchise vendor lines (e.g., Analog Devices, Xilinx, Microchip, SynQor); vendor familiarity is built on the job.

Out of scope:

Quoting, pricing, and new-business development are not part of this role; those remain with the sales team.

KEY RESPONSIBILITIES

Customer Service & Communication Monitor shared mailboxes and respond to routine customer and vendor emails and order-status inquiries under the direction of the logistics team. Acknowledge customer orders through customer portals, signed PO returns, or email confirmation as each account requires. Send confirmed and updated ship/confirm dates to customers and record them in Sage. Logistics & Order Tracking Track open orders with vendors to confirm bookings and monitor ship-date changes; keep records current in Sage. Help follow up on backlog and open-order reports (OOR), flagging at-risk lines to the logistics team. Assist with shipping, receiving, invoicing paperwork, and value-add order flow as volume warrants. Save order documentation and traceability paperwork to the correct customer order folders. Order Entry (As Required) Support order entry into the ERP on an as-needed basis — keying and placing orders in Sage during peak volume or to cover team absences. When entering orders, review the customer purchase order against the quote for accuracy and completeness and confirm the vendor booking (part number, quantity, price). General Support Adhere to quality-note requirements on orders and raise questions to the team when something is unclear. Provide general administrative and logistics support to the customer service and logistics functions as assigned.

QUALIFICATIONS

Required High school diploma or equivalent; associate's degree or coursework a plus. Strong attention to detail and a willingness to learn order-management and logistics processes. Basic computer proficiency, including email and Microsoft Excel. Clear, professional written and verbal communication. Dependable, organized, and able to follow instructions and prioritize routine tasks. Preferred Some customer service, administrative, order-entry, or logistics experience — in any industry. Exposure to an ERP or CRM system (e.g., Sage, Salesforce, Microsoft Dynamics). Interest in or exposure to electronic-component distribution or an aerospace & defense environment.

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Work Location:

In person