A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative / Dispatcher Loyal Lab Electric & Generators | Somersworth, NH | Full-time, in office
Pay:
$24.00 - $28.00 per hour, depending on experience Loyal Lab Electric & Generators is hiring a full time Customer Service Representative and Dispatcher for our Somersworth office. This position owns inbound customer calls, daily scheduling and dispatch, and follow up on open estimates and unbooked leads. You will be the first point of contact for most of our customers and the person responsible for keeping the schedule organized and the field team moving. About us Loyal Lab Electric & Generators provides high quality electrical service to homeowners across the New Hampshire Seacoast and southern Maine, including Dover, Portsmouth, Rochester, Somersworth, and the surrounding towns. We are locally owned, operated by a licensed master electrician, and an authorized Generac dealer. Through The Rusty Fund, a portion of every completed job goes to Pope Memorial Humane Society in Dover. What you will do Answer inbound calls and book service calls and estimates Build and adjust the daily schedule, and dispatch technicians Enter and maintain customer, job, and estimate information in our field service software Follow up on open estimates that have not been decided yet Follow up on overdue invoices Call back leads that came in and did not get booked Coordinate permits and inspections with town offices Keep customers updated on scheduling, arrival windows, and job status Handle the first round of customer questions and concerns, and know when to hand one to the field supervisor General office administration as the role grows What we are looking for We will train you on our software and our processes. What matters most is how you work with customers and how you keep track of things. Comfortable on the phone, including with customers who are frustrated or in a hurry You follow through. If you tell someone you will call them back, you call them back Organized, and able to keep your work clear enough that someone else could step into it Comfortable with computers and quick to pick up new software. We run on Google Workspace, so Gmail, Drive, Docs, Sheets, and Calendar should already be familiar. We will train you on our scheduling and field service systems Dependable. The office is the hub of the day and the field team counts on it being covered Helpful, not required Experience at a home services company (electrical, plumbing, HVAC, generators) Experience with Housecall Pro, ServiceTitan, or similar field service software Dispatch or scheduling experience Permit and inspection coordination experience If you have none of this and everything in the section above, apply anyway. What we offer $24.00 - $28.00 per hour depending on experience Paid time off 401K Matching PTO Monday through Friday, normal business hours. This is not an on call role Room to grow. As the company grows and you take on more of the office side, the role can grow with you A small team where your work is visible and matters
